Privacy Policy
How we collect, use and protect your personal data
GDPR Compliance
This privacy policy fully complies with the European Union General Data Protection Regulation (GDPR).
Last updated: 29 Σεπτεμβρίου 2025
ektelonistis24.gr is committed to protecting the privacy and personal data of its users. This privacy policy describes how we collect, use, store and protect your information in accordance with GDPR and Greek legislation.
1. Data Collection
We collect personal data that you voluntarily provide to us, such as name, email, phone and company details through contact forms and tracking services. We also automatically collect browsing data through cookies and analytics.
2. Data Usage
Your personal data is used to provide logistics services, communicate with you, improve our services and comply with legal obligations. We do not sell or share your data with third parties without your consent.
3. Cookies & Tracking
We use cookies to improve user experience and analytics. Our site integrates Google Analytics 4 and Hotjar for usage monitoring and service optimization. You can manage cookie settings from your browser.
4. Your Rights
According to GDPR, you have the right to access, correct, delete and portability of your data. You can withdraw consent at any time and file a complaint with the Data Protection Authority.
5. Transparency & Security
We implement appropriate technical and organizational measures to protect your data. We use SSL encryption, secure servers and regular security audits to safeguard information.
6. Tracking Tags Transparency
The website uses Google Analytics 4 (GA4) for traffic analysis and Hotjar for understanding user behavior. These tools collect anonymous data for statistical purposes and user experience optimization.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Contact data is retained for 3 years, while tracking data for 1 year.
8. Policy Updates
We may periodically update this privacy policy. We will notify you of significant changes via email or announcement on our website. Continued use of our services after changes constitutes acceptance of the new policy.
Data Protection Contact
For questions regarding the processing of your personal data:
Email: privacy@ektelonistis24.gr
General Email: info@ektelonistis24.gr
Filing a Complaint
You have the right to file a complaint with the Hellenic Data Protection Authority if you believe your data processing does not comply with GDPR.
HDPA: www.dpa.gr